Store Policies

Store Policies

Welcome

Welcome to Belladonna and Bones. I am a Witch who walks the path of baneful herbs and hidden words. Berries picked at midnight and embers coaxed from the shadows are my stock and trade.
Come sit by the fire, get lost amongst the flames, perhaps you’ll seek your future there. Or perhaps you wish to ride with the fair folk, running fast through hedge and dale. Gather your courage, for here be dragons my child.

Read below carefully or I might let the dragon eat you.

Payment

All payments are via paypal – no exceptions.
Payments must be received within 48 hours of purchase or the transaction will be cancelled.
Please do not ask for free readings – the witch needs her pal, crossed with silver before she can answer your questions.
Please do not ask for holds again we do not wish to offend, if you can’t afford it then the universe is telling you you don’t need it.
Commissions for personalised items are available but require no less than a 50% downpayment.

Shipping

All Items are shipped Australia Post via airmail if available.

Physical items will be posted within 5 working days of payment.
Readings (excluding Oracular petitions) will be emailed within 7 days of payment.
Replies to Oracular petitions will be emailed within 7 days after the New Moon.
Peronalised Sigils and Spell Work will be posted within 7 days of payment.

Insurance is available for items over $50 at an additional cost
Registered post is available at an additional cost (to be confirmed)
Expedited shipping is available at an extra cost.

Estimated delivery times
UK – 14 – 30 days
US – 14 – 30 days
Australia- 7 – 14 days
Europe – 14 – 30 days

The buyer is responsible for any additional customs fees or charges that may be incurred in their country. It is the buyers responsibility to ensure items are legal and allowable, no refund will be given for items lost to the customs gods.

We are unable to ship to Africa, Russia, and Central & South America due to issues with the postal service.

CHECK YOUR LOCAL IMPORT & CUSTOMS LAWS BEFORE ORDERING ITEMS WITH DRIED SEED OR HERBS.

Refunds and Exchanges

We can not refund after item has shipped unless refund is applicable under Australian Law. We will however endeavor to address your issues, please contact us to discuss.

As some items are of a consumable or personalised nature we cannot refund unless items has been shipped incorrectly – please contact us so we can correct.

We cannot refund for items lost due to customs or that are lost by mail carriers, Once the item departs us we can not control what happens to it.

Refund are not available for Tarot, Psychic, Rune or Oracular readings. I endeavour to provide the reading as it is provided to me by spirit. Readings may not tell you what you want to hear, in the world of the immortal sages “you can’t always get what you want”. Some readings are not specific, the oracle will not choose for you and cannot account for free will.

Note – New moon oracular readings may be cryptic, they are not detailed examinations of a situation – for that you need a tarot reading. Oracular readings are often light hearted advice from spirit and are priced accordingly.
50 % of profit from New Moon Oracle readings are donated to my local cat rescue.

Additional Policies and FAQs

Terms of Service
By purchasing the item you agree that you are of legal age in your country to do so.
The purchaser agrees that products are purchased for research purposes only. Some items contain ingredients not meant to be ingested, you agree not to ingest or use items in an unsafe manner.
Upon purchase the purchaser in liable for any damage, ilness or harm that may come to themselves, others or the property or themselves or others. You agree not to misuse the product or hold Belladonna and Bones liable for the misuse of said items.
The purchaser agrees that any oracular or tarot readings are not a substitute for medial, legal or financial advice and the reader will not be held responsible or liable for any action taken as a result of the reading.
Under Victorian Law I am obliged to state that all readings, items and services are for entertainment purposes only.
Instructions are for historical and entertainment value only.
No guarantee of results or effect is supplied with any purchase.
The buyer is responsible for any additional customs fees or charges that may be incurred in their country. It is the buyers responsibility to ensure items are legal and allowable, no refund will be given for items lost due to legality or customs regulations.

Seller reserves the right to refuse sale and refund orders.

 

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